Shipping and Returns
Shipping Costs (inclusive of legally applicable VAT)
UPS Standard (2-4 days): €5.00
UPS Express Saver (1-3 days): €8.00
UPS Standard (5–7 days): €15.00
UPS Express Saver (3–4 days): €30.00
UPS Standard (5–10 days): €20.00
UPS Express Saver (4–5 days): €40.00
UPS Express Saver (5–10 days): €35.00
UPS Express Saver (5–10 days): €20.00
* Delivery time includes order preparation and shipping.
** Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.
*** Expect 1-2 more days on top of standard procedure during peak seasons. We appreciate your understanding during busy times.
**** Shipping costs are in regards to private customers and for personal use only. Bulk and business orders may be charged with extra shipping costs.
NOTE: Due to the situation in Ukraine, we are currently unable to ship orders to destinations in Ukraine, Belarus, and Russia.
Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which VooStore cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.
You can pick up your online order at our Berlin Store. Select "Store Pickup" at Checkout.
We will send you a pickup notification email when your order is ready for pickup. Please wait for this email before coming to the store.
You will have 4 business days from this date to pick up your order. If you are unable to pick up your order within this time window, please contact our Customer Service team to reschedule a pickup for you.
* To collect your order, you will need to show your Order number and a government-issued ID.
** Please note there could be waiting time for pickup on Saturday or peak time.
Items purchased on vooberlin.com are eligible for return or exchange within 14 days of delivery.
To return or exchange, click here.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
Socks and underwear are not eligible for return or exchange for hygienic reasons. Gift cards are also non-refundable.
VooStore reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
The return shipping fee is not covered by us.
HOLIDAY SEASON 2023
As the holiday season approaches, we have adjusted our working hours and streamlined our delivery services to enhance your festive experience.
FINAL ORDERS & DELIVERY
If you would like to receive your order before the holidays, you will find the latest dates for guaranteed delivery in the information below.
Standard: 19.12 Tuesday
Express: 20.12 Wednesday
Standard: 18.12 Monday
Express: 19.12 Tuesday
Standard: 15.12 Friday
Express: 18.12 Monday
Express: 15.12 Friday
We are extending our return deadlines to accommodate post-holiday returns. All returns within this period must be dispatched to our office or dropped off at our store by the end of Friday, January 12th 2023.
04.12.2023 Monday – 12.01.2024 Friday
STORE PICK UP
We strive for a swift and straightforward pickup process: Collect your online order at VooStore within 4 working days.
If you need more time or have any questions, you can always reach out to our Customer Service team. We are happy to help you arrange a convenient redelivery to the store.
STORE OPENING HOURS
Throughout this season, we are available for you, with the added bonus of being open on two Sundays in December. Visit our store, where our sales team is ready to assist you.
03.12.2023 Sunday – Store open from 12:00 to 18:00
17.12.2023 Sunday – Store open from 12:00 to 18:00
+49 (0) 30 61651112 (Mon-Fri from 10-17 CET)