Shipping and Returns

SHIPPING

Shipping Costs (inclusive of legally applicable VAT)

GERMANY
UPS Express Saver (1-3 days): €5.00

EUROPEAN UNION
UPS Standard (5–7 days): €15.00
UPS Express Saver (2–4 days): €30.00

EUROPE (NON-EU)
UPS Standard (5–10 days): €20.00
UPS Express Saver (4–5 days): €40.00

WORLDWIDE
UPS Express Saver (5–8 days): €35.00

SOUTH KOREA
UPS Express Saver (5–8 days): €20.00


* Delivery time includes order preparation and shipping.
** Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.
*** Expect 1-2 more days on top of standard procedure during Sale season. We appreciate your understanding during busy times.
**** Shipping costs are in regards to private customers and for personal use only. Bulk and business orders may be charged with extra shipping costs.


CUSTOMS
Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which VooStore cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.


STORE PICKUP
You can pick up your online order at our Berlin Store. Select "Store Pickup" at Checkout.
We will send you a pickup notification email when your order is ready for pickup. Please wait for this email before coming to the store.
You will have 4 business days from this date to pick up your order. If you are unable to pick up your order within this time window, please contact our Customer Service team to reschedule a pickup for you.

* To collect your order, you will need to show your Order number and a government-issued ID.
** Please note there could be waiting time for pickup on Saturday or peak time.



RETURNS

Items purchased on vooberlin.com are eligible for return or exchange within 14 days of delivery.
To return or exchange, click here.

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
VooStore reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

The return shipping fee is not covered by us.



CONTACT US

Per Email 
+49 (0) 30 61651112 (Mon-Fri from 10-17 CET)