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Shipping and Returns

Shipping

Shipping costs (inclusive of legally applicable VAT)

GERMANY
UPS Standard (3-4 days): €5.00
UPS Express Saver (1-2 days): €10.00


EUROPEAN UNION
UPS Standard (5–7 days): €15.00
UPS Express Saver (2–4 days): €30.00

EUROPE (NON-EU)
UPS Standard (5–10 days): €20.00
UPS Express Saver (4–5 days): €40.00

WORLDWIDE
UPS Standard (6–12 days): €35.00
UPS Express Saver (4–7 days): €75.00

Delivery time includes order preparation and shipping. Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which VooStore cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.


Returns


Items purchased on vooberlin.com are eligible for return or exchange within 14 days of delivery.

To return or exchange, click here.
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
VooStore reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
The return shipping fee is not covered by us.
When returning your order, we recommend to not use the delivery service Hermes, as they are refusing to deliver packages to our warehouse. 



Contact us

Per Email 
+49 (0) 30 28443600 (Mo-Fri from 15-17 CET)